Frequently Asked Questions

I purchased Database Tour and I need support. Where should I place the support ticket?

I purchased Database Tour, but after entering serial number, I see error message 'Database Tour has already been registered on another computer'. What does it mean?

I purchased Database Tour, but cannot activate it. I entered my serial number and program said it is valid, but every time the program starts, activation window appears. What I do wrong?

I purchased Database Tour, but now I want to purchase another copy. May I figure on a discount price in this case?

Can Database Tour repair Paradox files using Borland TUTIL32.DLL?

What differences between Database Tour Pro and Reportizer reporting?

What differences between Database Tour and Exportizer exporting?

I want to purchase several your products. May I figure on a discount price in this case?

Q. I purchased Database Tour and I need support. Where should I place the support ticket?

A. You may contact us either using the online form here, or sending email to addresses, which appear in About box of Database Tour.

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Q. I purchased Database Tour, but after entering serial number, I see error message 'Database Tour has already been registered on another computer'. What does it mean?

A. Note, that you may use your purchased product on the amount of computers, which is allowed by purchased license.

For example, if you purchased one license, you may use the program on one computer only, as it is described here.

In your case it is mean that you have already activated Database Tour with your serial number on other computer(s) and you are trying to activate it on extra computer. So, you should uninstall Database Tour on some other computer(s) and try again. In case of the problem still exists, please contact the author with specifying your serial number.

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Q. I purchased Database Tour, but cannot activate it. I entered my serial number and program sad it is valid, but every time the program starts, activation window appears. What I do wrong?

A. The activation of Database Tour is done within two steps: validation of your seral number, and the activation itself.

You usually should not have problems with first step, if you have valid serial number.

The second step (activation) is used to prevent casual piracy. Note, that you may use your purchased product on the amount of computers, which is allowed by purchased license. Activation just ensures that your serial number was used in compliance with Database Tour license; in other words, it ensures, that amount of computers, where your serial number is used, is not larger than amount of copies purchased.

For example, if you purchased one license, you may use the program on one computer only, as it is described here.

Activation is usually done automatically behind the scene, after you enter your serial number and if you have Internet connection.

In your case, it seems, the serial number validation passed successfully, but activation failed due to either your serial number is used on other computer(s), or you have not Internet connection on your computer.

If you have not Internet connection on the computer where you want to use Database Tour, you should obtain the activation code using another computer, which has Internet connection, and then enter it in the program; just follow instructions, which appear after unsuccessful activation.

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Q. I purchased Database Tour, but now I want to purchase another copy. May I figure on a discount price in this case?

A. Yes, if you contact author before purchasing and send your order number and serial number. The discount amount will depend on amount of copies, purchased before, and amount of copies, you want to purchase, as it is described here.

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Q. Can Database Tour repair Paradox files using Borland TUTIL32.DLL?

A. Yes. When this library exists in the folder, where BDE (Borland Database Engine) files are located, the corresponding items will appear in Database Tour 'BDE utils' menu.

Attention!

This feature is not documented in Database Tour and not fully tested. You may use it at your own risk only.

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Q. What differences between Database Tour Pro and Reportizer reporting?

A. Both tools, Database Tour Pro and Reportizer, use the same report engine (vlReport component). The report templates (.dtt files) of these tools usually compatible and can be edited by both tools.

But there are also important differences between these tools. While Database Tour Pro is a general database tool, where database reporting is one of the many features, Reportizer is designed for reporting purposes only. Each of them has its own advantages, but Reportizer in most cases provides more powerful and convenient way to design database reports, which achieved by including the following features:

- Opportunity to work with report collections (qroups of .dtt and .stt files from selected folder).
- Ability to disable report editing by program administrator (with password protection), which is necessary sometimes when the program is used by several people and some of them are not advanced users and have permissions only to print reports, not edit.
- Ability to edit reports not only in visual designer, but also in text mode.

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Q. What differences between Database Tour and Exportizer exporting?

A. Exportizer exports databases only to several predefined file formats like .txt, .csv, .rtf, .xml etc. Unlike it, Database Tour can export data theoretically from any database, supported by ADO or BDE, to any database, as long as to above mentioned file formats.

But Exportizer is also popular due its compact interface and a price (Exportizer is free, and Exportizer Pro costs much less than Database Tour (Pro)).

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Q. I want to purchase several your products. May I figure on a discount price in this case?

A. Yes. You should start order process from here. You will be able to select more than one product to purchase by lower price than they are usually sold separately. If the product combinations offered are different as you would like to purchase, or if you want to purchase multiple licenses for some of the products, please contact the author.

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If you cannot find your questions here, please contact us.