I purchased Database Tour and I need support. Where should I place the support
You may contact us either using the online form here,
or sending email to addresses, which appear in About box of the Database Tour.
I purchased Database
Tour, but after entering serial number, I see error message 'Database Tour has
already been registered on another computer'. What does it mean?
Note, that you may use your purchased product on the amount of computers,
which is allowed by purchased license.
For example, if you purchased one
license, you may use the program on one computer only, as it is described here.
your case it is mean that you have already activated Database Tour with your serial
number on other computer(s) and you are trying to activate it on extra computer.
So, you should uninstall Database Tour on some other computer(s) and try again.
In case the problem still exists, please contact the author with specifying
your serial number.
I purchased Database Tour, but cannot activate it. I entered my serial number
and program sad it is valid, but every time the program starts, activation window
appears. What am I doing wrong?
The activation of Database Tour
is done within two steps: validation of your seral number, and the activation
You usually should not have problems with first step, if you have
valid serial number.
The second step (activation) is used to prevent casual
piracy. Note, that you may use your purchased product on the amount of computers,
which is allowed by purchased license. Activation just ensures that your serial
number was used in compliance with Database Tour license; in other words, it ensures,
that amount of computers, where your serial number is used, is not larger than
amount of copies purchased.
For example, if you purchased one license, you
may use the program on one computer only, as it is described here.
is usually done automatically behind the scene, after you enter your serial number
and if you have Internet connection.
In your case, it seems, the serial
number validation passed successfully, but activation failed due to either your
serial number is used on other computer(s), or you have not Internet connection
on your computer.
If you have not Internet connection on the computer where
you want to use Database Tour, you should obtain the activation code using another
computer, which has Internet connection, and then enter it in the program; just
follow instructions, which appear after unsuccessful activation.
I purchased Database Tour,
but now I want to purchase another copy. Can I expect a discount in this
Yes, if you contact author before purchasing and send
your order number and serial number. The discount amount will depend on amount
of copies, purchased before, and amount of copies, you want to purchase, as it
is described here.
I installed and registered Database Tour, but now I want to move it on another
computer. What is the right way to do this?
One Database Tour license
allows you to use the program on one computer only. To move installed and registered
program on another computer, you should uninstall it on the old computer and install
and register it on the new computer.
I want to purchase several
your products. Can I expect a discount in this case?
Yes. You should start your order process here.
You will be able to select more than one product to purchase by lower price than
they are usually sold separately. If the product combinations offered are different
as you would like to purchase, or if you want to purchase multiple licenses for
some of the products, please contact us.